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FAQ

Frequently Asked Questions

1. Q: What payment methods can I use?
    A: You pay with your debit or credit card (Visa or MasterCard) securely with our payment solution partner, Iyzico.

 

2. Q: How long will it take me to get my order?
     A: Your order will be shipping within 3 business days after it is confirmed. The delivery takes 1 business day in Istanbul and everywhere else 2 business days to be delivered. There might be slight delays due to Covid-19. For International delivery, please get in touch with us at [email protected].

 

3. Q: Can I return a product?
    A: You need to return your product (unused in the box with the invoice)  within 15 days from the delivery and then after we have confirmed your money will be refunded through the system. 
         Your money will be returned within 3 business days (it may vary according to your bank). 
         For returns, we work with MNG Kargo. Please contact us to share our customer number with you. Our email address for contact: [email protected].

 

4. Q: How do I take care of my Muni?
     A: You can preferably wash it by hand or machine at 30 degrees.

 

5. Q: Can I change my order?
     A: Of course, you can. Please provide the product (unused in the box with the invoice) and contact us at [email protected]. We are here to help  🙂